Customer Service level Policy

We are committed to providing a high-quality service to all our clients.

Here is how we try our best to do this.

1. We always try to acknowledge receipt of emails and tickets within 1 working day.
2. We always try to close tickets within 1 working day where possible.
3. We always try to answer or return telephone calls promptly.
4. Our staff and directors are fanatical about their roles and always try to provide the best possible individual service and support.
5. We review our help desk stats regularly to ensure that we are operating efficiently and are trying our very best to provide a high quality service to our customers.
6. We respect our customers and appreciate the trust that they place in us and the business the place with us.

Our office hours are : 9am – 5pm Monday to Friday.

Our Online Helpdesk is available 24x7x365 at : https://west63rd.zendesk.com

For further information, you should contact the our Customer Services on 01942 366420 or at contact@west63rd.com.